Please use the following channels to contact us:
PHONE:
- US and Canada
Monday – Friday
Phone: +1 800.988.4739
Phone: +1 978.275.8350
- Europe, Middle East, Africa
Monday – Friday
Phone: +44 808 189 2481
SUBMIT A REQUEST:
Click Here
CHAT WITH US:
Please click the button in the lower-left of your screen.
To best serve you, please ensure that you have the following information readily available before contacting Datawatch Support:
- Product name and version number
- Exact error messages (where applicable)
- Your contact information
- Operating system and version number
- Description of the problem, including the steps necessary to reproduce the problem
WHAT TO EXPECT?
- We’ll answer your call in the order we receive it.
- If all support specialists are engaged with other customers, you will have the option to continue holding or to leave a message.
- The specifics of your call are logged into our call tracking system and queued for the appropriate technical support specialist.
- We will return your call as soon as a support specialist becomes available.
- If you do not prefer Call as your main form of communication, you can always submit a Support Request.
- Submitting a Support Request would automatically create a Ticket, which will result in a quicker turnaround and might be the best option for you.
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