Contact Us

Please use the following channels to contact us:

PHONE:

• US and Canada

Monday – Friday
Phone: +1 800.988.4739
Phone: +1 978.275.8350

• Europe, Middle East, Africa

Monday – Friday
Phone: +44 808 189 2481

SUBMIT A REQUEST:

Click Here

CHAT WITH US:

Please click the  button in the lower-left of your screen.

To best serve you, please ensure that you have the following information readily available before contacting Datawatch Support:

- Product name and version number

- Exact error messages (where applicable)

- Your contact information

- Operating system and version number

- Description of the problem, including the steps necessary to reproduce the problem

WHAT TO EXPECT?

• We’ll answer your call in the order we receive it.
• If all support specialists are engaged with other customers, you will have the option to continue holding or to leave a message.
• The specifics of your call are logged into our call tracking system and queued for the appropriate technical support specialist.
• We will return your call as soon as a support specialist becomes available.
• If you do not prefer Call as your main form of communication, you can always submit a Support Request.
• Submitting a Support Request would automatically create a Ticket, which will result in a quicker turnaround and might be the best option for you.